Boy ordered off bus in pass row

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Tuesday, September 04, 2012
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Leicester Mercury

A father says his 12-year-old son was ordered off a bus and left in the street after a row over his pass.

Andrew Lakin said his son was told to get off a First bus when he tried to travel the six miles home from St Paul's School, in Evington, Leicester.

Mr Lakin, 32, of Woodgate, in the city, said the boy got on to the number 22 bus from a stop just down from the school in Spencefield Lane, at about 3.30pm on Thursday.

He said: "The driver asked to have a look at his pass.

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"He said the driver said 'Oh dear, your first day back at school and you are going to lose your pass. Unlucky'.

"He told my son he was confiscating his pass because he had got on at the wrong bus stop.

"My son said the driver told him to get off the bus and he drove off."

Mr Lakin said his son felt humiliated in front of all his friends and other pupils.

He said: "Thankfully, he was able to ring me and I went to pick him up. He was really upset over the whole incident.

"I am appalled a bus driver could behave in this way. My son was six miles from home and just dumped in the street."

Mr Lakin said after he had picked his son up they drove into Leicester to the First Travel shop, in Charles Street.

He said: "I spoke to people and eventually got his pass back.

"They didn't seem to want to deal with my complaint. "

Mr Lakin, who is registered disabled, said his son qualified for the bus pass from Leicestershire County Council as the family was on a low income.

He said: "If he loses his pass, we can't afford to pay for him to get to school. My son was worried sick about that, too."

Steve Zanker, general manager at First, said: "Drivers are asked to ensure passengers have a valid ticket or pass.

"If any of our customers are not happy with the service, we encourage them to contact the company, with date, time and vehicle details, so that an investigation can be carried out.

"Child passes issued by the county council allow travel from home address to school and return and it is important passes are not used outside of these boundaries.

"It is, however, our policy not to refuse children travel.

"On this occasion I believe the complainant has visited our Travel Shop, where the matter has been discussed to ensure no further difficulties are experienced in the future."

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  • Profile image for BusMan2012

    by BusMan2012

    Thursday, September 06 2012, 12:36AM

    “"So we pay for a bus pass to allow a child to go to a school miles away from home
    The child breaks the rules
    The parent (Registered Disbabled/Low Income but able to stand up and pay for some nice tatoos runs to the Mercury)
    Mmmm?"

    Don't judge a book by it's cover. Pre-Judgements never do anyone any good.”

  • Profile image for BusMan2012

    by BusMan2012

    Wednesday, September 05 2012, 11:56PM

    “As a Bus campaigner I find it incredibly stupid how drivers and the companies can act like this. The General manager is right, kids are not allowed to be 'dumped', Per se, willy nilly. The companies entrusted on such services, or ones where passes are needed, have a legal obligation to make sure that the children get home safely. Nice one mr. Driver, you broke the law (in a sense) I bet you won't get done for it either!

    Re: IANTHERED2001; I totally agree with your comments, however, I would like to say not all drivers are like that, one needs to be open minded.

    As regards, drew197, your comments say it all. Obviously this driver is a particularly bad egg within the company. this really doesn't give bus drivers a good name, However I sincerely hope that this doesn't happen again, I would be very concerned as well had it have been my child.

    I also agree with the sentiments that there should be clearer information regarding passes of all kinds, where they can be used and when giving details of all the limitations. This could potentially happen to an OAP or disabled person as well.

    Bruce - Leicestershire Better Bus Campaign.”

  • Profile image for garyb2011

    by garyb2011

    Wednesday, September 05 2012, 8:17PM

    “So we pay for a bus pass to allow a child to go to a school miles away from home

    The child breaks the rules

    The parent (Registered Disbabled/Low Income but able to stand up and pay for some nice tatoos runs to the Mercury)

    Mmmm?”

  • Profile image for Neil0123

    by Neil0123

    Wednesday, September 05 2012, 7:07PM

    “The driver just can't win. Had he let someone on with an invalid ticket/pass and the inspector (or revenue protection bod) did a random inspection of tickets then the driver would have been disciplined for allowing the person on the bus.

    I used to use first very frequently and they do not appear to want their drivers to use common sense. One had to radio into the garage (when I reminded him a road ahead was dug up) to see if he was allowed to drive down a different road - I half-hoped they would tell him to drive straight into the hole!

    Another one - with an empty bus that was directly behind a full bus on the same route - was severely reprimanded for a bit of lateral thinking in turning the bus early to run back into town on time - because he didn't pass the inspector at the terminus.

    It is commented that this driver frequently confiscates passes. Pity a few more don't check tickets more rigourously as this would make passengers think twice about stealing from the bus company and raising everyone else's fares. I know a few people who have ridden out to Coalville on an Arriva city pass and then raised merry hell when the driver wouldn't bring them back again on it!”

  • Profile image for City_C10

    by City_C10

    Wednesday, September 05 2012, 10:33AM

    “I feel there should be more clear rules for both the passengers and for the bus drivers on how to use the bus passes what stops are valid etc. This then will reduce incidents such as the one reported here. I feel the bus driver was being very harsh and a bully to this young 12 year old, shameful behaviour shown by the bus driver. As buses are fitted with CCTV, then I would be interested as a bus company to review what happened, as the time and date, which was recorded.”

  • Profile image for drew197

    by drew197

    Tuesday, September 04 2012, 11:53PM

    “Hi everyone. I have read the above comments and would like to clarify some points for you. My son was ONE stop away from the one near the school, he didn't know that he was only to use the one nearest, as that is not stated in the information we recieved with the pass. He says he used that stop several times before with the same kind of pass, as his friends get the bus there, and there has never been a problem before. The 6 mile journey involves changing buses in town. The staff in the First Travel shop told me that the driver who gave them my son's pass does confiscate passes particularly often.”

  • Profile image for LewisC109

    by LewisC109

    Tuesday, September 04 2012, 11:02PM

    “it does not matter if any thing happens to you so long as your bus pass is in order”

  • Profile image for Graham_LE8

    by Graham_LE8

    Tuesday, September 04 2012, 4:48PM

    “@ Patrick4939; You misinterpret my remarks, I wouldn't condone dismissal for an isolated incident (except in the most serious cases, of course) - I simply feel that as previously stated people have good and bad days, but if his attitude is as blunt and inflexible as reported (and he lacks the nous to handle a vulnerable member of the public more sensitively) then perhaps he shouldn't be in a customer-facing role?

    It seems he either requires some kind of guidance, or needs to reconsider his career. it's a straightforward enough principle.”

  • Profile image for Patrick4939

    by Patrick4939

    Tuesday, September 04 2012, 3:35PM

    “I would like to know which route the bus takes to get 6 miles on the clock, not quite 4 I would say but 6 sounds better when complaining.
    Nowhere in the article does it say it was the lad's first day at school folks. It does say first day BACK, SO maybe there is more to this than meets the eye.

    Graham_LE3
    Like getting guys fired for one slip up do you ? If hire and fire appeals to you get a job in the states.”

  • Profile image for frj1971

    by frj1971

    Tuesday, September 04 2012, 2:19PM

    “Bus drivers should read this !

    http://tinyurl.com/77l97qy

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