Boy ordered off bus in pass row
A father says his 12-year-old son was ordered off a bus and left in the street after a row over his pass.
Andrew Lakin said his son was told to get off a First bus when he tried to travel the six miles home from St Paul's School, in Evington, Leicester.
Mr Lakin, 32, of Woodgate, in the city, said the boy got on to the number 22 bus from a stop just down from the school in Spencefield Lane, at about 3.30pm on Thursday.
He said: "The driver asked to have a look at his pass.
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"He said the driver said 'Oh dear, your first day back at school and you are going to lose your pass. Unlucky'.
"He told my son he was confiscating his pass because he had got on at the wrong bus stop.
"My son said the driver told him to get off the bus and he drove off."
Mr Lakin said his son felt humiliated in front of all his friends and other pupils.
He said: "Thankfully, he was able to ring me and I went to pick him up. He was really upset over the whole incident.
"I am appalled a bus driver could behave in this way. My son was six miles from home and just dumped in the street."
Mr Lakin said after he had picked his son up they drove into Leicester to the First Travel shop, in Charles Street.
He said: "I spoke to people and eventually got his pass back.
"They didn't seem to want to deal with my complaint. "
Mr Lakin, who is registered disabled, said his son qualified for the bus pass from Leicestershire County Council as the family was on a low income.
He said: "If he loses his pass, we can't afford to pay for him to get to school. My son was worried sick about that, too."
Steve Zanker, general manager at First, said: "Drivers are asked to ensure passengers have a valid ticket or pass.
"If any of our customers are not happy with the service, we encourage them to contact the company, with date, time and vehicle details, so that an investigation can be carried out.
"Child passes issued by the county council allow travel from home address to school and return and it is important passes are not used outside of these boundaries.
"It is, however, our policy not to refuse children travel.
"On this occasion I believe the complainant has visited our Travel Shop, where the matter has been discussed to ensure no further difficulties are experienced in the future."