Inspectors tell care home boss to make improvements
A care home owner has been told to improve the quality of some of its services.
It follows a visit from inspectors from the Government's health watchdog, the Care Quality Commission, at the end of December.
They found that Pendene House, in Stoneygate, Leicester, which caters for up to 12 elderly residents, was not meeting all the standards required by the commission.
The main concern was that the owners of the home did not a have formal system in place to assess and monitor the quality of service.
In their report, inspectors said: "The registered manager works alongside staff delivering care and support to people and, in addition, prepares and cooks the meals.
"This has impacted on their ability to undertake managerial duties which has resulted in some systems not being reviewed or updated."
They said residents could be at risk "due to ineffective systems and procedures".
Inspectors also wanted to see better care plans for residents and systems to record people's choices and decisions.
However, the report said: "We observed that people living at the home enjoyed spending time with the manager and were happy to talk with them."
Inspectors also noticed that staff "spoke to people in a calm manner and at a pace the person could understand."
In addition, they saw staff promptly responding to requests for help by residents.
Home owner Sundeep Billan said: "We have taken on board the commission's recommendations and have already implemented changes so that the home is meeting standards."







Comments
by chocsaway3
Tuesday, February 14 2012, 6:37PM
“money grabbers tend to provide these poor quality homes sadly.”