Leicestershire NHS video project to improve experience of hospitals
Patients, volunteers and health care staff in Leicestershire have taken to the small screen and internet to try to improve people's experiences when going into hospital.
They have all been filmed for a video lasting a little over three minutes produced by the Leicestershire Partnership NHS Trust.
The idea behind the production, which is on YouTube, is to remind everyone in the trust they have a role to play in a patient's experience of being admitted to hospital.
It will be shown over the next year to people starting work at the trust, which runs mental and community health services in Leicestershire, to remind them that their behaviour can help to improve care.
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Carer Rich Wakefield, 62, from Oadby, took part in the film.
He said: "As a long-term carer, it is so uplifting to see how much emphasis the trust places on really caring for patients."
Patient Andy Murtha, 56, from Enderby, was given a preview before release of the film.
He said: "I think the video is great. This message is so important.
"As a patient, I notice if the receptionist smiles when I enter, or if the nurse is tired and shows little care.
"My care is influenced by every single person."
A trust spokesman said the film had cost £2,750 to produce.
He said: "It is already in use on the NHS Jobs website to reinforce the message on the importance of the patient experience to people thinking about applying to work for the trust."
John Short, the trust's chief executive, said: "I believe our staff show that care and compassion day in, day out."