Make time for workers to visit
I phoned my doctors' surgery today for an appointment – hopefully not urgent – for any day next week after 6pm-ish and sat back with a laid-back attitude to hear when it would be.
I was then told no appointments were available on any of those days at those times! Are they mad?
I'm not a regular visitor to the surgery. We are not on first-name terms as I've been very fortunate with my health and I am very thankful for the fact, but when there are changes to one's body that need a second opinion, surely they can find a "window".
On the one other occasion I've had to visit this year, and was granted a late-evening appointment, I couldn't help noticing that there were people who surely had all day to attend.
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Maybe a little bit of colour-coding on screen, for categories of life-style circumstances, would make it a bit simpler for those in full-time employment to get to see a doctor without losing time – and money.
I finally got an appointment – a slot that didn't previously exist – because I shared my private health concerns with a receptionist.
Whatever happened to data protection? I'd already given my name and address.
Name and address supplied.
We can agree an increase in consumer spending helps to improve prosperity for Leicester.
But I am convinced that the loss of some bus services into Leicester on Sundays makes it impossible for any increase. I believe Sir Peter Soulsby and the chamber of commerce should meet with the bus services' bosses to tell them this.
Extra buses will be needed between now and the new year. Let's hope common sense will prevail and they will provide extra buses on Sundays during peak periods.
J Taylor, Leicester.
With reference to the Mercury Mailbox letter from Phyllis Green regarding the E111 cards, I'm very happy to supply the telephone number to ring.
It is 0845 606 2030.
R Dunkley, Leicester.
Comments
by graydjames
Wednesday, October 10 2012, 8:29PM
“"I finally got an appointment – a slot that didn't previously exist – because I shared my private health concerns with a receptionist."
Yes, you don't say it but I am sure you mean it - one should absolutely not have to tell the receptionist your medical problem. This makes me absolutely fume with rage. It is utterly outrageous. I once raised this with a former doctor (former because I moved). He told me "Just be firm; you don't have to tell the receptionist your problem". But he didn't seem to realise how his own receptionists behaved. I do know why they do it, but it still should not happen.
It happened to me again with my current doctor only recently. I rang on a Friday with a real concern. I was honest and said it was not an emergency but that I was very worried and did not want to have to be worrying over the weekend. "What exactly is the problem" I was asked. I said I will tell the doctor not you but at this the woman made me wait until Monday afternoon. I had good reason to be worried as well.
It's totally wrong. I feel really strongly about this. Doctors should wake up to this and stop it happening.”