Southend Care's record

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Tuesday, September 25, 2012
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Leicester Mercury

The five standards that the CQC check are:

Standards of treating people with care and respect.

Standards of providing care, treatment and support that meets people's needs.

Standards of caring for people safely and protecting them from harm.

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Standards of staffing.

Standards of quality and suitability of management.

Only one of Southend Care's seven homes, Trippier, in Colchester, met all of the standards required by the Government in the latest CQC inspections.

Ramsey Manor, in Harwich, Essex, which cares for elderly residents and specialises in dementia, was found to need improvements in staff training and the quality and suitability of its management.

Scarletts, in Colchester, Essex, also cares for elderly dementia sufferers and was found to need improvements to the quality and suitability of management.

Well House, in Brightlingsea, requires improvements in four of the five areas checked by CQC inspectors. These were standards of providing care, treatment and support that meets peoples needs, standards of caring for people safely, standards of staffing and the quality and suitability of management.

Elm Tree in Frinton-on-Sea, needs improvements in providing care, treatment and support that meets people's needs, caring for them safely and staffing standards.

Beechlands, in Loughton, needed to make improvements in caring for people safely and protecting them from harm.

Poplars, in Walton-on-the-Naze, failed to meet standards in staffing and management.

A CQC spokesman said further checks would be carried out to see if improvements had been made. He said: "These are not guidelines, these are essential standards that have not been met."

He said the CQC ordered enforcement action against Ramsey House in May because medicines were not being administered to required standards. However, he said subsequent visits from the Pharmaceutical Inspectorate had resolved this.

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