Wigston man, 75, forced to live without heating for two weeks
A 75-year-old man has been left in the cold for two weeks because a housing association has failed to fix his broken boiler.
David Hall has been without heating and hot water since the end of November – as temperatures plummeted to as low as –4C.
Mr Hall, of Wigston, and his neighbours said housing provider Metropolitan had promised to fix the boiler a number of times.
However, engineers have twice failed to turn up at the promised times, leaving Mr Hall shivering at home or having to ask neighbours for a warm place to sit.
"It is ridiculous and nothing but disgraceful," said Mr Hall, a retired driver.
"I've lost count of the number of times we have called and they are just fobbing me off, saying they are going to turn up and not. They say they have the parts to fix it and then say they don't. I think it is terrible.
"It's not good for you to be this cold all the time."
Mr Hall's troubles began in the final days of November when his boiler, which provides all his heating and hot water, broke down.
He called Metropolitan and engineers came round on December 1 to confirm it was broken.
They told Mr Hall they would order a new part and would be round to fit it in a couple of days.
"Then they rang me up and they said they had the bit they needed and would be round to fit it on Friday, December 7," he said.
Although Mr Hall had already been without heating for over a week, the engineers failed to turn up and did not call him to explain why or tell him what was happening.
"I rang them back on Monday and they told me they didn't have the part – even though they had already told me they had," he said.
"It's back and forth with them.
"They then told me it wouldn't be fixed until the 17th. I said 'What? Do you realise how cold it is?'.
"So he then told me they would be there the following day – which was the 11th.
"I'm still waiting."
Realising Mr Hall's predicament, neighbours and friends Stephen Pike and Carol Bailey stepped in to help.
They have provided him with an electric heater, have been taking him to Carol's house to keep warm during the days and cooked him meals.
Stephen, 46, has also taken over negotiations with Metropolitan – which he said had promised to fix the boiler on Wednesday night.
That appointment was also missed.
"It's absolutely disgraceful what they have done," said Stephen. "I can't believe they could treat someone like this in this weather.
"You can be sure if he had missed his rent by two weeks, they would be quicker to respond.
"If they can treat Dave like this, you wonder about other vulnerable elderly people."
A spokeswoman for Metropolitan said yesterday: "We are very sorry Mr Hall has experienced delays with repairs to his heating and hot water.
"A contractor visited Mr Hall's property to assess the problem and it was established a new part was required for the boiler.
"Unfortunately, there was a delay in getting the part and the contractors have been unable to complete the work.
"Temporary heating was offered to Mr Hall and it has now been confirmed that an engineer will attend his property tomorrow afternoon to fix the problem."