Call to doctors was so costly

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Saturday, February 09, 2013
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Leicester Mercury

My friend, who is 78 years old w ho has to make regular appointments at her doctors' surgery.

She recently phoned them on their 0844 number.

Her son pays her landline phone bill and, not wanting to add to this, she used her mobile phone, checking her balance before and after the call.

I was present and it took her no more than 30 seconds to make the appointment.

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The cost for this short call was £1.95.

Thankfully, she was not charged extra for five minutes of music!

Had this been an 0116 number, it would have been free with her landline package.

I realise that mobile phone usage is more expensive than other methods of communication.

However, why should such essential services need to use such expensive phone lines?

The benefits services also use expensive 0845 lines, hitting the poorest with "Hobson's choice".

Will there come a day when 999 emergency services calls are the same?

Phil Rowe, Knighton Fields.

I was interested to read Chicago is to be performed at Curve in December, only 18 months or so since I saw it at De Montfort Hall.

Although, of course, this will be a different production and no doubt starring different actors, I would have thought there were plenty of other shows which could have been put on instead of offering Chicago to the theatre-goers of Leicester quite so soon.

What also interests me is the fact that Curve and De Montfort Hall are deemed suitable for such shows.

I think I recall that when Curve was being built it was suggested the theatre would be able to put on shows which were not suitable for De Montfort Hall.

Perhaps someone can confirm whether or not this was the case and, if so, how many shows Curve has produced in its five years that could have been performed just as well at De Montfort Hall.

Hopefully not to many, otherwise people will once again lead people to query why Curve was built in the first place.

Brian Stevens, Wigston.

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2 Comments

  • Profile image for C_G_Lee

    by C_G_Lee

    Monday, February 11 2013, 12:08PM

    “There will indeed be an alternative number for this service. I would asdvise anyone to use the "say no to 0870" website in order to avoid being ripped off by organisations who use 0844 and 0870 numbers from which they take a rake off.

    It is scandalous that doctors' surgeries do so as many of their patients can ill afford to pay these premium rates. Thankfully my surgery does not.”

  • Profile image for Stoned

    by Stoned

    Saturday, February 09 2013, 11:46AM

    “Might be worth Googling 'say no to 0870' to see if there's an alternative phone number for the doctor's surgery mentioned. I'd rather walk on broken glass through a bed of red hot cinders than pay a premium rate for a third class service.”

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