What happened to putting up posters?
On Friday morning, I walked up the road from my house in Quorn to get the No 54 bus that goes from Loughborough to Leicester.
It was due at 10.22am and by 10.52am I was still awaiting its arrival (It is an hourly service). Fortunately, it was a sunny day and the bus stop was in shade.
When I got home, I rang Centrebus, the operator, for more information and discovered that the bus had not yet set off from Loughborough.
It and other buses were being delayed because of a diversion on the Cropston part of the route.
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I was told that this was the cause of delays that had been occurring for the past six weeks and that the diversion was due to continue for a further 10 weeks.
During the day this service, to my knowledge, is used by students, and by many pensioners like myself.
Many of these passengers may have no alternative means of getting to some of the villages between Leicester and Loughborough.
While the bus company clearly cannot do anything about the traffic diversion, it is unfortunate that it is not able to provide the information above to its potential customers.
In seeking information about the problem, I started with the contact number for Centrebus provided by Leicestershire County Council. To cut a long story short, it took six telephone calls to different parts of Centrebus to find out why the bus had not turned up. The Traveline telephone service which provides bus timetable information had not been informed of the potential problem either.
Centrebus replied to my e-mail of complaint. It informed me that in such circumstances it tries to keep its customers informed by the use of social media networks.
This is good for most students using this service perhaps, but not, I suspect, for those of us older passengers who still think that Twitter is something that birds do.
Anthony Booth, Quorn.
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