Out-of-hours GP 'refused to visit'
A patient has criticised an out-of-hours GP service after he said he was refused a home visit and told to get himself to hospital.
Maurice Williams, from Thurnby Lodge, Leicester, who has a heart condition, ended up having to spend two days in Glenfield Hospital.
Mr Williams, 66, who has a number of health conditions, began to feel ill on Saturday.
He said: "I felt groggy and almost collapsed so I pressed the panic alarm which I wear.
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"The operator said he would call for a doctor. Someone, I assume a doctor, from the out-of-hours service rang me 20 minutes later. I gave him all my symptoms and he asked what I wanted him to do.
"I said I thought I just needed to be checked over but he told me he couldn't come out to me and didn't have any equipment to test my blood pressure.
"Instead, he would book an appointment at a clinic at Leicester Royal Infirmary but I would have to make my own way there."
Mr Williams drove to the infirmary, where doctors found he had low blood pressure and admitted him to Glenfield.
Mr Williams, who is now recovering at home, said: "I was disgusted by the out-of-hours service.
"In the time it took for someone to call they could have come and seen me and maybe I would not have needed to go to hospital – it was the last thing I wanted to do."
He has made an official complaint about the service.
A spokesman for Leicester, Leicestershire and Rutland local medical committee, which is responsible for the out-of-hours contract on behalf of 149 GP practices, said he could not comment as the matter was going through the formal complaints process.
Anita Dixon, chief executive of Central Nottinghamshire Clinical Services, which runs the service, said: "The quality of the out-of-hours service is regularly monitored against a range of performance measures.
"Patients' experiences are also measured and 95 per cent rated the overall level of care as either excellent or good."
Lesley Harrison, associate director for primary care for Leicester, Leicestershire and Rutland, who oversees the service, said: "We will seek assurances a full investigation is carried out and any necessary remedial actions are taken."