Two nurses sacked after appalling care is exposed
Bosses at Leicester's hospitals listened in silence as one of their nurses revealed the appalling care both her parents-in-law suffered at Leicester Royal Infirmary.
Two nurses have now been sacked and others disciplined for their lack of care of the couple, both in their 80s, on a ward at the hospital.
The couple's daughter-in-law, a nurse at Leicester's hospitals who we have agreed not to identify, held back tears as she said: "As a family, we have been to hell and back.
"Relatives told me they had entrusted the two most precious people in their lives to 'your hospital, all we ask is for them to be cared for and kept safe'.
"I couldn't answer them."
At a board meeting of the hospitals' directors, she told of the poor care when her father-in-law, 80, was admitted to the Infirmary after a fall on August 30 last year.
The family struggled to get information as more than a dozen calls to the ward went unanswered.
He was discharged two days later, even though he was vomiting. He had to be readmitted the next morning.
The nurse said: "I thought it an inappropriate discharge. When I spoke to the ward nurse, she said if I wasn't happy I should put in a complaint. I didn't want to complain, I wanted the care."
On another occasion, his family found the man slouched in bed in just a vest and incontinence pad, although he was not incontinent, and crying for help because he was in pain.
His daughter-in-law said: "I insisted the nurse call the doctor, which she eventually did, and he was given pain killers – he looked a different person."
Another time, the family found him in tears in a wet bed because his buzzer had gone unanswered. It happened again the next day.
His daughter-in-law said: "He was lying in a pool of urine and crying. He is a proud man and felt ashamed."
He was also moved around wards, once at 4am to make room for other patients.
A week after he first went to hospital, his wife, 81, who has Parkinson's disease, had a fall and was admitted to the ward at the infirmary where her husband had first been.
The next day, her family found her confused because she had not had her medication.
Her mouth was crusty and bleeding because she could not reach her drink.
Her daughter-in-law said: "The nurses just seemed to put the blame on each other."
During her stay, the 81-year-old was transferred to another ward but minus her medication. There was one nurse who arranged for the couple to see each other.
Their daughter-in-law said: "They sat together for four hours, holding hands. My father-in-law said he thought he would never see his wife again."
When she went to the director of nursing, care immediately changed. She said: "My in-laws were moved to the same ward and I couldn't fault the care."
Both are now home and recovered.
At the board meeting, Andrew Seddon, director of finance at Leicester's hospitals, said: "I lost count of the number of times these patients were moved around. Every time we did it, we screwed it up. I thought it was shocking."
Suzanne Hinchliffe, chief nurse, said: "It seems individuals appear to have lost the soul in their profession."
Every few months, patients are invited to tell directors of their experience in any of the city's three hospitals.
Martin Hindle, trust chairman, said: "We want to hear, in public, where things have not gone well."
After the meeting, Carole Ribbins, director of nursing, said: "The majority of our nurses are fabulous but we will not hesitate in taking action when we need to. Poor care on the ward was on our radar and we had started addressing issues."







16 Comments
View all
by chandramouli
Monday, February 06 2012, 8:53PM
“The only hope for this hospital is to sack Hindle and the Board”
by intrest
Monday, February 06 2012, 6:34PM
“@planet jane..re-post:.a typical workplace can either be subjective or objective.A care home is a subjective enviroment..for example alzhiemer residents cannot reasonably be expected to make objective day to day decisions.It logically follows that staff should be objective in order to access requirements..and effectively think for the residents..No problem there. Degrees of objective or subjective qualities re- persons looking for a job vary.This quality is sometimes perhaps overlooked at the interview stage in favour of modern-training trends or recruitment scoring.”
by PlanetJane
Monday, February 06 2012, 4:59PM
“@intrest What are you on about?
@DonHenson You have misread or misunderstood what I posted. Trained "nurses" do have degrees yes. But nursing assistants (previously nursing auxiliaries) don't. I do agree with you though, degree trained nurses are not getting the hands-on training the old SENs/SRNs used to get.
And yes, I do think there is an issue with nurses who don't speak good English and have been recruited from other countries, whatever those countries are.”
by LE3_NHS
Monday, February 06 2012, 3:58PM
“An unaccountable board shirk responsibility again and sacrifice those at the sharp end in the under resourced wards.
Maybe Mr Seddon should explain why the Trust employed "financial consultants" at a cost of £564,000 + expenses & VAT to "assist" rather than following the "Do more with less" mantra the staff get?
Maybe Carol Ribbins should try a job swop for a week and see what those at the coal face are having to put up with.
Last weeks request for nursing staff to "give" a shift to cope with patient levels says more about UHL`s precarious state than anything else.”
by intrest
Saturday, February 04 2012, 11:32PM
“..in reply..Some nurses or care workers are perhaps job-chosen for subjective reasons such as cosmetic ones..this can happen.Surely they should ideally be as objective as the management.The recruitment process supposedly should reflect this by employing objective staff as a priority..rather than giving way to employment ikon ideals..trends...and protocol.”
by Banksider33
Saturday, February 04 2012, 9:10PM
“Even though this problem happened months ago, and how awful it must have been for the family involved, there doesn't seem to be much improvement today.
We've an elderly relative in the LRI who has been there for 2 weeks, and no one wants to give out any information as to the diagnosis and prognosis. Nurses say ask the doctor, but doctor is too busy.
Just why it is impossible to get information? It's easier to get an audience with the Pope.
We've reminded staff that drip bags are empty and need changing, and all they do is nod but do nothing.
Management seem more interested in ticking boxes and meeting targets, than getting sufficient staff of the necessary quality to give the primary care that the patients need.”
by geoff_114
Saturday, February 04 2012, 6:52PM
“i am a nurse and am appalled what has happened to DUTY OF CARE????? i myself was admitted recently to the LGH and lasted one night. Urine left in tiolets in containers, being woke up at 6am for medication and only being offered pain relief forgeting routine medication. Other patients antibiotics not being given for two days,being seen by 3 different SHO's all saying different things??? i found myself putiing on my nursing head supporting the other patients and then being discussed as being a complainer!!! i respect my role as a nurse and always put my patients needs first, l am passionate about being a nurse and understand other comments made but if we can remember why we came into nursing? because we care!!! and that how would we want a family member to be cared for when in hospital? when you next carry out a duty.
NHS managers white paper going lean in the NHS great as a model to reduce costs but not effecting the overal care of patients.”
by DonHenson
Saturday, February 04 2012, 5:48PM
“@PlanetJane
They're all nurses: their degree tells them so. But the training involves less "hands on" care and so they don't learn what it's really all about these days.”
by betty1947
Saturday, February 04 2012, 5:40PM
“I can tell you Planet Jane what is happening to our nurses, they are all leaving the NHS because they are fed up with staffing shortages, lack of support, long unfriendly hours and poor pay. Those that step into their shoes are usually those that have been recruited from third world countries, and their qualifications are not up to the standards in our country. Blame the managers for this, they employe these people without thinking about how their lack of knowledge and experience can and does put patients at risk. Often our newly trained nurses struggle to get jobs and this is after three years training, the reason because the jobs have been given to nurses from other countries. I have witnessed one nurse on an adult ward taking each patients Blood Pressure without speaking one word to any of the 20 or so patients. She was not speaking because her English was so poor and also because she did not see patients as individuals, her attitude was in fact cruel to those patients but I bet not one of them complained. Until we all make the managers aware of the problems this will continue. So make an official complaint.”
by nondriver
Saturday, February 04 2012, 5:22PM
“I suspect the nurses that care have actually quit the profession for the reasons of being unable to give hands on care that they were trained for and want to give. They have targets to meet and paperwork piled on them, then made totally responsible for the care on their wards, yet are given fewer and fewer staff to actually achieve it. They quit feeling increasingly more depressed about failing their patients yet the senior managers keep their exceptionally highly paid jobs and pile on ever more work to the remaining staff.
Performance management is what will happen to the staff on the ward yet they are probably doing the best they can with the staffing levels they have and ever decreasing resources. Who performance managers the senior managers????”