Is it the plan for the Post Office to fail?
Does the Royal Mail wonder that its service – if you can call it that – is being used less and less?
Until last week, I could go one-and-a-half miles up the road to collect mail that had been undelivered because it was too large, or needed a signature or whatever.
The card that was pushed through my letterbox this morning, directs me to Campbell Street, Leicester.
I live in Lutterworth, which is 14 miles from Campbell Street.
Royal Mail provides various options for redelivery, but all require effort on my part – an e-mail and registration on a website, a phone call and so on.
If it is delivered to a post office of my choice that will cost me £1.50.
Any supermarket or shop that values my custom provides a much better service.
It seems to me that Royal Mail still behaves as if it were a state-run monopoly, which it no longer is, except for the delivery of letters. Like the Post Office, which still has opening hours to suit its staff and not the public, (closing ridiculously early and on Saturday afternoon and not open on Sunday), it deserves to fail and make way for something better, but without its crippling mandate to hand-deliver to every house in the British Isles at the same price.
Wendy Warren, Lutterworth.